Frequently Asked Questions (FAQ) | Pro Jersey Sports
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Answers about orders, shipping, returns and sizing.
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Track my orderSign in with the email you ordered with Start a return30 days, unused and in original packaging Size & fit guideJersey, cap and apparel charts
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What is your general policy on returns?
Are all the items you sell licensed by each league?
Where are you guys located?
How do I enter a discount code?
Can I track the shipment of my order?
What are the local shipment costs?
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01
Orders
Payments, changes, cancellations and anything between checkout and dispatch.11 questions
Which are all the accepted payment options?Copy link
We accept PayPal and several major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Amazon payments.
Can I change or cancel my order?Copy link
We do accept order changes and/or cancellations requests, but each one has its exceptions and requisites. We strongly recommend you to read all of our policies on this FAQ. Please make sure cancellation requests within 12 hours.
How do I change/stop my order before it gets delivered?Copy link
If you have placed an order within 24 hours and would like to make an update we will attempt to make this change.
Please email us at sales@projerseysports.com as soon as possible to make any of the above changes. Be sure to have your order number ready and one of our team members will be happy to assist you!
You can also reach us through live chat or by calling us at (630) 769-1990.
*We cannot guarantee your order can be changed once it has processed through our order system.
What are the type of changes I can make on my order?Copy link
These changes can include:
- Cancel an Item
- Cancel an Order
- Change Shipping Address
- Change Shipping Method
- Change Item Quantity, Item Size or Item Style
Please email us at sales@projerseysports.com as soon as possible to make any of the above changes. Be sure to have your order number ready and a Customer Service Agent will be happy to assist you!
*We cannot guarantee your order can be changed once it has processed through our order system.
Where are you guys located?Copy link
Pro Jersey Sports is located at Yorktown Center 216 Yorktown Shopping Center Lombard, IL 60148. Every item is shipped out of retail store or our adjoined warehouse. We plan to expand to a few more stores in IL and other states in the near future.
What is your privacy policy?Copy link
Pro Jersey Sports takes your privacy very seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For more information, please visit read our Privacy Policy.
Can I return a custom item such as a jersey?Copy link
We are sorry but customized items cannot be cancelled, changed, returned or refunded after order has been submitted.
What can I do if an item is missing when I receive my order?Copy link
If you have received an order and it was missing an item(s), it could be for three reasons:
The missing item was out of stock when you order it and will be delivered when it is available.
The missing item is part of a Special Event Merchandise and in such a case the item will be shipped after that special event (such as a championship game or a rivalry game) happens.
A mistake was committed by us.
In any of the above cases, please get in communication with us via Email, Live Chat or calling the store at (630) 769-1990.
Please note: All missing merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a missing item(s) after these timeframes, we will be unable to process your request.
What should I do if there is a missing item on my order and there is no reason for it?Copy link
If you are reporting a missing item(s) and there is no reason that it would have shipped separately, then please Email us at sales@projerseysports.com! Be sure to have your order number ready and a member of our team will be happy to assist you!
You can also reach us through live chat or calling the store at (630) 769-1990.
What if my package gets lost?Copy link
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to investigate where your item may be.
Please note: All lost packages must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a lost package after this timeframe, we will be unable to process your request.
How should I report a lost package?Copy link
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service:
All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
APO/FPO customers - Check your Military Base mailroom.
International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your package, then please email us at sales@projerseysports.com! Be sure to have your order number ready and a member of our team will be happy to assist you!
You can also reach us through live chat or calling us at (630) 769-1990.
02
Returns
Windows, labels, refunds and exchanges.13 questions
What is your general policy on returns?Copy link
We do accept refund and/or return requests, but each one has its exceptions and requisites. We strongly recommend you to read the other FAQs. Please visit our Return Center.
How can I get full refund of my purchase?Copy link
You can get a full refund with original receipt (at our store) or store credit with gift receipt. No returns without the original receipt or gift receipt if purchased in store. All tags must still be attached and item in its original packaging for return/exchange. Items returned without original tags are subject to a 10% restocking fee.
What is the time limit for you to accept my refund/return/exchange request?Copy link
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
For the holiday season, returns are extended to January 24 for refunds and January 31 for exchanges.
In what cases you DO NOT accept returns of products?Copy link
No Returns On:
- Dated Special Event items
- Championship/Playoff Merchandise
- Items Worn or Washed
- Custom Orders/Lettering/Framing
- Authentic Jerseys (Exchange for size only)
- Holiday Ornaments
- Autographed Items
- Traded and Retired Player Jerseys or T-shirts
- Clearance Or Closeout Merchandise marked down 50% or more.
- Swimwear or Undergarments
What will happen after I send an item asking for a refund?Copy link
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-4 business days.
What should I do if don’t see my refund after 3-4 business days?Copy link
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please email us at sales@projerseysports.com
You can also reach us through live chat or calling us at (630) 769-1990.
Can I get a refund on sale items?Copy link
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
What about product exchanges?Copy link
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sales@projerseysports.com and send your item to:
ATT: Returns
Pro Jersey Sports
216 Yorktown Shopping Center
Lombard, IL 60148
How should I proceed if I want return a gift?Copy link
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Where should I ship any approved returns or exchanges?Copy link
To return your product, you should mail your product to:
ATT: Returns
Pro Jersey Sports
216 Yorktown Shopping Center
Lombard, IL 60148
How do I request a shipping label?Copy link
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will however give you a pre-paid postage label if we made a mistake on your order.
How long will it take to receive an exchanged product?Copy link
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How to make a return?Copy link
Requesting a return online
- Log in to your account
- Click Request return for the order you want to return
- Select the items to return
- Select a reason for the return
- Add a note for the store
- Click Request return
We can also provide a return label for a $9.95 deduction off your original order.
03
Shipping
Dispatch times, carriers, tracking and international delivery.9 questions
What are the local Shipment Costs?Copy link
Local Pick UpNo cost.Standard Delivery48 Continental US$5.957-10 Business DaysAK, HI, U.S Territories$9.99APO/FPO$9.99Priority/Ground Shipping$9.953-7 Business DaysUPS 2-3 Day Express24.992-3 Business DaysUPS Next Day Air39.95Next Business Day
What are the International Shipment Costs?Copy link
CanadaUSPS Economy International$19.956-10 Business Days
Can I pick up my order at your retail store?Copy link
Sure you can! Just select In Store pickup at checkout. We are at Yorktown Center, located at 216 Yorktown Shopping Center Lombard, IL 60148.
What's the status of my order?Copy link
In order to check your order status, you should have an account created on our website before your purchase is done.
Then you can enter your account and look for you active orders, there you will be able to see the status of all or individual orders.
Can I track the shipment of my order?Copy link
Yes, you can track your shipment by logging in to your account. You may also find a tracking link in the order confirmation email.
Additionally, we send you an email as soon as your order is shipped with a real-time tracking code.
How do I enter a discount code?Copy link
During checkout you will see a field that allows you to enter any coupon code or gift cards. Enter the coupon code there and enjoy! Note: Only one coupon is accepted per order.
Can I return/exchange by going to your store?Copy link
Yes you can! We strongly recommend you read our return/exchange policy before coming in. We are at Yorktown Center, located at 216 Yorktown Shopping Center Lombard, IL 60148.
Will shipping charges be refunded if I return an item?Copy link
Unfortunately, no. Shipping charges will not be refunded unless a shipping error was made on our end.
It says delivered, but I don't have my order?Copy link
Pro Jersey Sports is not responsible for shipment delays or delivery issues once a package has left our warehouse and is in possession of the courier. We send you an email as soon as your order is shipped with a real-time tracking code so you contact the courier with any additional questions.
04
Product
Authenticity, licensing, materials and customization.6 questions
Are all the items you sell licensed by each league?Copy link
Absolutely. We ONLY sell merchandise licensed by NHL, MLB, NBA, NFL, and NCAA.
I am scared of buying a knockoff. Do you guarantee I will receive only authentic/licensed products?Copy link
Yes, we stand by every product on our website and guarantee you will NEVER receive unlicensed merchandise from us.
Is the item that I wish to order in stock?Copy link
The stock status on our website is from merchandise in our retail store. Our system shows stock information from the in store POS system so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all times.
If the item you ordered is in stock, it will ship in 24-48 hours.
Due to the large selection of merchandise that we carry, it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by phone or email promptly.
When will you receive out-of-stock items?Copy link
We receive shipments of products daily. Keep checking our website for freshly stocked products and an even wider selection of your favorite team merchandise!
What is a customized item?Copy link
Custom items are usually jerseys that have custom authentic tackle-twill lettering.
How long will a customized item take to be ready and delivered?Copy link
Please allow 3-4 weeks for jersey to be customized with authentic tackle twill lettering.
05
Sizes
Jersey, cap and apparel charts.Size charts
New EraadidasNikeUnder Armour'47 BrandMitchell & NessMajesticAntiguaReebokOuter Stuff
Zoom−100%+
Swipe the chart sideways to see every column.
New Era Charts
| CM | 48.2 | 49.2 | 50.1 | 51.1 | 52 | 53 | 53.9 | 54.9 | 55.8 |
|---|---|---|---|---|---|---|---|---|---|
| INCHES | 19 | 19 3/8 | 19 3/4 | 20 1/8 | 20 1/2 | 20 7/8 | 21 1/4 | 21 5/8 | 22 |
| FITTED | 6 | 6 1/8 | 6 1/4 | 6 3/8 | 6 1/2 | 6 5/8 | 6 3/4 | 6 7/8 | 7 |
| 59FIFTY | 6 | 6 3/8 | 6 1/2 | 6 5/8 | 6 3/4 | ||||
| 39THIRTY | Toddler/Child | Child/Youth | |||||||
| 9FIFTY | One size fits most | ||||||||
| 9FORTY | Infant | Toddler | Child | Youth | |||||
| 9TWENTY | Infant | Toddler | Child | Youth |
Adidas Men
| Adidas Authentic Jersey |
|---|
| Men's |
| --- |
| U.S. Size |
| Shoulder Width (in.) |
| Chest (in.) |
| Back Length (in.) |
| Hips (in.) |
| Sleeve Length (in.) |
| POLOS, TOPS, SWEATERS & JACKETS |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| XXXL |
Formotion polos/tops are leaner in fit: 3 inches smaller than climacool and climalite polos
| MEN’S PANTS |
|---|
| INSEAM LENGHT |
| --- |
| 30 |
| 32 |
| 34 |
| 36 |
| 38 |
| 40 |
| 42 |
| SHORTS |
|---|
| --- |
| 30 |
| 32 |
| 34 |
| 36 |
| 38 |
| 40 |
| 42 |
| OUTERWEAR PANTS |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
Adidas Women
| WOMEN´S APPAREL |
|---|
| Double Sizes |
| --- |
| Hangtag Size |
| Sizes |
| Inseam |
| Chest |
| Waist |
| Hip |
Adidas Youth
| Infants Size Breakdown |
|---|
| --- |
| Age |
| Height |
| Weight |
Infants Sizing Chart (Includes ages 6-24 months)
| Toddlers Size Breakdown |
|---|
| --- |
| Age |
| Height |
| Weight |
Todders Size Chart (Includes ages 2 - 4 years)
| Boys Size Breakdown |
|---|
| --- |
| Age |
| Height |
| Weight |
Boys Size Chart (Includes ages 7 - 12 years)
| Girls Size Breakdown |
|---|
| --- |
| Age |
| Height |
| Weight |
Girls Size Chart (Includes ages 7 - 12 years)
Nike Men
| MEN’S APPAREL (INCHES) |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| XXXL |
Nike Women
| WOMEN’S APPAREL (INCHES) |
|---|
| --- |
| XS |
| S |
| M |
| L |
| XL |
| XXL |
Nike Kids
| BOYS´ APPAREL - Inches |
|---|
| Size |
| --- |
| Chest |
| Waist |
| Hip |
| Height |
| Age |
| GIRLS´ APPAREL - Inches |
|---|
| Size |
| --- |
| Chest |
| Waist |
| Hip |
| Height |
| Age |
Under Armour Charts
| MEN |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| XXXL |
| WOMEN |
|---|
| --- |
| XS |
| S |
| M |
| L |
| XL |
| XXL |
| YOUTH |
|---|
| --- |
| S |
| M |
| L |
| XL |
47 Brand Charts
| CM | Hat size | '47 Franchise | '47 Stretch | '47 Knits |
|---|---|---|---|---|
| 65 | 8 1/8 | 5XL | ||
| 64 | 8 | 4XL | ||
| 63 | 7 7/8 | 3XL | ||
| 62 | 7 3/4 | XXL | ||
| 61 | 7 5/8 | L/XL | ||
| 60 | 7 1/2 | XL | Adult | |
| 59 | 7 3/8 | |||
| 58 | 7 1/4 | L | One size fits all | |
| 57 | 7 1/8 | M | ||
| 56 | 7 | |||
| 55 | 6 7/8 | S | S/M | |
| 54 | 6 3/4 | XS | Kids / Youth | |
| 53 | 6 5/8 | XXS | Youth | |
| 52 | 6 1/2 | |||
| 51 | 6 3/8 | Toddler | ||
| 50 | 6 1/4 | Toddler | ||
| 49 | 6 1/8 | Infant | ||
| 48 | 6 | Infant | ||
| 47 | 5 7/8 | |||
| 46 | 5 3/4 | |||
| 45 | 5 1/2 |
'47 Adjustable
| Fit | CM |
|---|---|
| Adult | 55–61 |
| Womens | 53–58 |
| Youth | 53–57 |
| Kids | 52–56 |
| Toddler | 51–53 |
| Infant | 48–50 |
| New born | 45–48 |
Mitchell & Ness Charts
| Authentic Jacket |
|---|
| Size |
| --- |
| XS |
| S |
| M |
| L |
| XL |
| 2XL |
| 3XL |
| 4XL |
| 5XL |
| NBA / NFL / NHL Jersey |
|---|
| Size |
| --- |
| S |
| M |
| L |
| XL |
| 2XL |
| 3XL |
| 4XL |
| 5XL |
Majestic Charts
| MEN’S SIZING (MEASUREMENTS IN INCHES) |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| 3XL |
| 4XL |
| WOMEN’S SIZING (MEASUREMENTS IN INCHES) |
|---|
| --- |
| XS |
| S |
| M |
| L |
| XL |
| 1X |
| 2X |
| YOUTH SIZING (MEASUREMENTS IN INCHES) |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| 3XL |
Antigua Charts
| Men |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
| WOMEN |
|---|
| --- |
| S |
| M |
| L |
| XL |
| XXL |
Reebok Charts
| MEN |
|---|
| --- |
| XS |
| S |
| M |
| L |
| XL |
| XXL |
| 3XL |
| 4XL |
| 5XL |
| 6XL |
| WOMEN |
|---|
| --- |
| XS |
| S |
| M |
| L |
| XL |
| XXL |
| YOUTH |
|---|
| --- |
| 2T |
| 3T |
| 4T/4 |
| 5 |
| 6 |
| 6X - 7 |
| 7X |
| S |
| M |
| L |
| XL |
| INFANT |
|---|
| --- |
| 3M |
| 6M |
| 9M |
| 12M |
| 18M |
| 24M |
Outer Stuff Charts
| NEWBORN/INFANT |
|---|
| Size |
| --- |
| 0-3M |
| 3-6M |
| 6-9M |
| 12M |
| 18M |
| 24M |
| TODDLER'S |
|---|
| Size |
| --- |
| 2T |
| 3T |
| 4T |
| GIRL'S 4-6X / BOY'S 4-7 |
|---|
| Size |
| --- |
| Small 4 |
| Medium 5/6 |
| Large 6X-7 |
| GIRLS 7-16 |
|---|
| Size |
| --- |
| S (size 7/8) |
| M (size 10-12) |
| L (size 14-16) |
| BOY'S 8-18 |
|---|
| Size |
| --- |
| S (size 8) |
| M (size 10-12) |
| L (size 14-16) |
| XL (size 18-20) |
| JUNIOR'S |
|---|
| Size |
| --- |
| XS |
| S |
| M |
| L |
| XL |
| WOMEN'S |
|---|
| Size |
| --- |
| XS |
| S |
| M |
| L |
| XL |
| XXL |
| MEN'S |
|---|
| Size |
| --- |
| S |
| M |
| L |
| XL |
| XXL |
06
Your Account
Sign in, addresses, order history and preferences.7 questions
Why should I log in?Copy link
Creating an account gives you access to all of the site's great features:
- Create wish lists
- Manage shipping and billing addresses
- View order history
- Save your shopping cart
Best of all, you only have to enter your information once. Once your account is created, your billing and shipping information will be saved to provide you with a hassle-free checkout.
How do I create an account?Copy link
To create your account, click the CREATE ACCOUNT link located at the top of our site. Enter an e-mail address and password in the New Customers form in the center of the page, then click the SUBMIT button. Once you enter your contact information, you're all set!
How do I log into my account?Copy link
To access your account, click the LOGIN link located at the top of our site. Use the the e-mail address and password you chose when you created your account. Then click the Login button.
I forgot my log in information/I can't log into my account. What do I do?Copy link
If you're having trouble logging into your account, you can reset your password. If you no longer have access to your e-mail account or if you have other login problems, please call us at (630)-769-1990.
How do I update or change my account information?Copy link
To update or change your account information, click the My Account link located at the top of our site. If you have not logged in, you will be asked to do so. You will then have access to change your login information, address, and/or wish lists.
I don't feel comfortable sending my credit card number over the Internet. Can I still create an account?Copy link
Yes! While we offer a secure site to protect your information, we will be happy to take your information over the phone.You can call our customer service line at (630)-769-1990 to place an order over the phone. Please keep in mind all phone order must ship to billing address on credit card.
Do I have to create an account?Copy link
Not at all! When you are ready to checkout, you will be directed to the Login page. Simply click the checkout button on the right side of the page to avoid creating an account.
07
Gift Cards
Buying, redeeming and checking balances.9 questions
How can I use a Gift Card?Copy link
You can use it for whatever you'd like! It is as good as cash at our online store. Just enter it at checkout and that's it!
Can I redeem unused value for cash?Copy link
No, unfortunately you may not redeem any unused value for a cash refund. Sorry about that.
How can I redeem a online Gift Card?Copy link
It's really easy! Shop online and select items you wish to purchase, then follow these steps:
When you're ready click on Checkout button.
Proceed through the checkout.
Input you Gift Card Code and click “apply”
You will see your Gift Card amount deducted from your total.
Can I add more money to a Gift Card?Copy link
Online Gift Cards are available in the following : $10, $20, $25, $50, $75, $100, $150, $200, $250, $500.
If the amount of your/Gift Card does NOT cover the total purchase amount; you will need to pay for the remainder of the purchase with another valid form of payment.
Which payment options are available for online Gift Cards?Copy link
Almost all of them! We accept Apple Pay, Amazon Payments, Paypal, Visa, MasterCard, Discover, and American Express.
Can I buy at another online or retail store using PJS online Gift Cards?Copy link
We accept PayPal and several major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Amazon payments.
What happens if I don't spend the total value of my online Gift Card?Copy link
Not a worry! You can use the remaining balance at a later time. We have new products every week you can choose from!
What should I do if I believe the gift card I purchased was stolen or otherwise compromised?Copy link
If you think your email was compromised or someone else might use the gift card without your consent, let us know as soon as possible. If the card has not been used at our store or online, we can reissue the card to the original buyer and void the other card/code that was compromised.
What if I'm having trouble with the purchase or redemption of online Gift Cards?Copy link
If you are having an issue purchasing or redeeming your online Gift Card, please do not hesitate to Email us at sales@projerseysports.com and we will be more than happy to help you out.
Please ensure the full online Gift Card number is provided in your email for faster resolution as well as the order number.
08
Daily Deals
Markdowns, codes and how the daily deal works.6 questions
What are the Return Policies on Daily Deals?Copy link
We only accept returns for damaged and defective items. You'll need to contact our Customer Support Team within 30 days of purchasing your product if it arrives damaged or defective. Please Email Us as soon as possible to make any of the above returns. Be sure to have your order number ready and one of our team members will be happy to assist you!
You can also reach us through live chat or by calling us at (630) 769-1990.
Can I return products bought as part of Daily Deals and be refunded?Copy link
No, sorry. The prices on daily deals are so low, we can't accept returns unless the wrong item was sent or it was defective.
Can I change my Daily Deals order?Copy link
We only accept returns for damaged and defective items. We do not accept returns for personal reasons, including ordering the wrong size or color.
Can I cancel my Daily Deals order?Copy link
We do accept order cancellations requests, but you have to hurry up! You have only 2 hours after you place your order to do so. Order cancellations can be done by phone ONLY +1 630-769-1990.
What are shipping deadlines for Christmas?Copy link
If you live in the continental United States, we offer flat rate shipping of $5.99.
Unfortunately for our friends living overseas, at this time we do not do that type of delivery.
If you really, really want a specific product on our Daily Deals, please reach out to us at +1 630-769-1990 and we will see how we can help you. Be aware though, our Daily Deal prices are so low, it might be possible international shipping might be the same price or more as the actual product. Don't tell us we didn't warn you. :)
Again, $5.99 flat rate for all U.S continental shipping. There are no shipping overseas, international for Daily Deals.
What are the local shipping costs?Copy link
If you live in the continental United States, we offer flat rate shipping of $5.99.
Unfortunately for our friends living overseas, at this time we do not do that type of delivery.
Again, $5.99 flat rate for all U.S continental shipping. There are no shipping overseas, international for Daily Deals.
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Send us the order number and we will take it from there.
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